Troubleshooting guide

If your hasboard is drawing too much current, follow the procedures below:

First, download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

If your hasboard is drawing too much voltage, follow the procedures below:

First, download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

The hashboard overheat warning is triggered when one or more hashboards reach 75 °C (167 °F). If your hashboard reaches this temperature, the control board will attempt to restart the affected hashboard up to three times within five minutes, while unaffected hashboards continue to hash. If the affected hashboard is unrecoverable, the control board will disable the affected hashboard.

You may proactively resolve this issue using one of the following mehtods:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. First, generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot command does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz ffor further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

If you receive a warning notification that your hashboard has lost power, it is likely that your control board has lost communication with the hashboard. If your miner reaches this state, the control board will attempt to restart the affected hashboard up to three times in five minutes, while the unaffected hashboards continue hashing.

You may proactively resolve this issue using one of the following mehtods:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. Generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

If you receive an error notification that your hashboard has lost USB connection, it is likely the control board has lost communication with a hashboard. If this occurs, the control board will attempt to restart the affected hashboard up to three times within five minutes, while unaffected hashboards continue to hash. If the affected hashboard is unrecoverable, the control board will disable the affected hashboard.

Check the USB connections

1. Unplug the miner
2. Remove the top cover
3. Check the USB connections

If the USB connections are secure, you may attempt a manual reboot:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. First, generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot command does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

The ASIC failure notification is triggered when one or more ASICs stops hashing. If you receive this notification:

First, download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

The ASIC overheating notification is triggered when a subset of your ASICs reach 115 °C (239 °F). If your ASICs reach this temperature, the control board will attempt to restart the affected hashboard up to three times within five minutes, while unaffected hashboards continue to hash. If the affected hashboard is unrecoverable, the control board will disable the hashboard.

You may proactively resolve this issue using one of the following mehtods:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. First, generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot command does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

The ASIC overvoltage notification is triggered by a likely fault in the power supply. If your ASICs reach this state, the control board will attempt to restart the affected hashboard up to three times within five minutes, while unaffected hashboards continue to hash. If the affected hashboard is unrecoverable, the controller board will disable the hashboard.

First, download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance and hashboard replacement



Next, replace the hashboard

4. Unplug the miner
5. Remove the rear fan module
6. Remove the affected hashboard
7. Carefully insert the replacement hashboard into the appropriate slot with the baffle (flat surface) facing left and the heatsinks (fins) facing right
For proper alignment, ensure the top edge of the hashboard is inserted into the first slot of each top partition. Be careful not to damage the board edges or components.

8. Reattach and re-tighten the rear fan module
9. Plug your miner into its power source
10. Enter your miner hostname into a browser search bar to return to the ProtoMine dashboard

The fan warning notification is triggered when one or more fans fall below the target RPM. If one or more fans reach this state, the control board will restart the miner up to three times in five minute intervals to return the fans to their original state.

You may proactively resolve this issue using one of the following mehtods:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. First, generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot command does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance

If your miner loses pool connection, check Downdetector to confirm the health of the pool–some pools may experience issues–while others may change addresses inadvertently. Also, check your local internet connection and LAN health.

You may proactively resolve this issue using one of the following mehtods:

Dashboard reboot from LAN

1. From the Proto dashboard, click the Power icon in the upper right of your screen
2. Select Reboot

From your LAN, send a request to your POST/api/v1/mining/system/reboot endpoint

SSH reboot from LAN

1. First, generate your password from the serial number located on the control board label located near the microSD port (we recommend a tool like this)
2. ssh @admin(proto-miner-xxxx) and run a sudo reboot command

If the reboot command does not return the miner to a normal state:

Download the logs

1. From the Proto dashboard, select Logs from the left-nav menu
2. From the upper right of your dashboard, click Export
3. Email the logs to mining.support@block.xyz for further assistance